NEW WEB STORE FAQs

Why Change?
The Primary reason we changed stores is the new store handles credit card transactions in a more secure way.  The new shopping cart interacts with the credit card company directly. 
What's New?
The new "store" is a shopping cart, not a separate store.  You shop inside the assaytech.us site.  When you select an item, the item is added to your shopping cart and you continue shopping inside of the assaytech.us site. 

In the old site, the store was a separate website that popped up inside of the Assay website.
Where do I go to buy?
If you know what you want to buy, go to the Price List.

If you want more information before you buy, go to the Product Descriptions.
Why shop online?
We offer a 10% discount on most of our products when you buy them online. 

But when you need help, our customer service representatives are available at 800-833-1258 Option 4 or custservice@assaytech.com .

Account Troubles?
We are unable to transfer customer information from the last store to this one because your password is confidential.  Once you set up a new account, that information will remain in the new store.  Your information will not be purged unless requested.

Some customers report they keep having to set up a new account.  However, the store retains all accounts.  No information is purged unless the customer requests it.  There are two reasons customers think they have to set up a new account every time they order:

  • They did not set up a new account the first time by not entering a password.  When you don't enter a password, it doesn't retain your information for future orders.
  • They are not using the same email address.  The user ID is the email address.  If you had a change to your email address, either contact us and ask us to update the email in the store or set up a new account with your new email.
Password Troubles?
If you have forgotten your password, there is a mechanism for password recovery.  You enter your email address and the system will email you a link.  Click on the link and it'll open up a new browser window.  Enter your new password.  Close the window (Don't try to get into your order from this window), go back to your order, and login with your new password.

If you do not receive this email, it's possible:

  • You didn't set up an account yet. 
  • You entered the wrong or different email.

In either case, the password recovery will not give you an error.  We have requested an improvement to this mechanism from the store manufacturer.  We apologize for this.  Please contact us at 800-833-1258 Option 4 and we will help you right away.  Our customer service people can't give you your old password, but they can give you a new one.  You can change the password to something you find easier to remember later in your account settings.

  • The 3rd possibility is the email went into your Junk/Spam folder.  Find the email there and follow the directions. 

In all cases, you can always contact us.  Our customer service department can assist you.
Why can't I buy active sampling media (Tube and Cassettes) and rent pumps online?
We have found customers frequently need assistance when it comes to active sampling.  They are much better off talking with one of our customer service agents to make sure they get the right media, pumps, understand what flow to sample at, and maximum volumes.  So we ask that you contact us at 800-833-1258 Option 4 and let us help you.

For diffusive monitors (badges), many customers know exactly what they want and just simply need a place to buy them.  So buying online works well for them.  If you need assistance with choosing the correct badge, go to our Online Guide or call our Customer Service Department.  Since we have 3 different badges that will collect 'organic vapors', customers sometimes need assistance making the best choice for their environment.