Currently Seeking a Customer Service Specialist
Assay Technology is seeking a smart, versatile communicator to join the customer service team at our facility in Boardman, OH. This position would be full-time, approximately 40 hours per week, Monday-Friday.
A successful candidate will be a highly motivated self-starter, customer service-oriented person. Attention to detail and ability to multitask are essential. Must also be reliable and willing to go the extra mile. As part of an employee-owned company, applicants must be a strong team-player, working within your own department and with staff outside your department to support and achieve company goals.
This is NOT your ordinary customer service job. We will train and support, but an ability to learn technical concepts is a must and will be evaluated during the interview(s).
About the Company
Assay Technology is a private, employee-owned company that manufactures personal air samplers for employers who desire to monitor exposures to chemicals in workers’ personal breathing zones. The company also provides the service of analyzing the contents of personal samplers, lab evaluation of gas masks, and manufactures instruments used in gas mask evaluation.
About the Job
The customer service specialist’s main responsibility will be providing supreme sales and technical support to customers over the phone and by electronic means such as email and live chat.
Job Responsibilities:
- Answer incoming calls, respond to emails and live online chat requests
- Process orders that arrive by telephone, fax, e-mail, the Assay Tech website, and online customer portals
- Create and send quotes to clients
- Maintain customer database according to set procedures
- Document customer contacts, plans, and transactions
- Educate customers and answer their questions regarding our products & services
- Work closely with other departments, such as accounting and manufacturing, to ensure product and service schedule requests are met, and orders are shipped out on time
- Contact customers to update account information or acquire missing lab sample information
- Learn and implement company policies and procedures
- Train other employees, as well as cross-train with teammates
- Work with marketing on special promotional projects & participate in other activities, as needed
Desired Qualifications
- Some chemistry/science-related education
- Experience in customer service, 2+ years
- AA/AS (required) or BA/BS degree (highly desired)
- Strong oral and written communication skills
- Ability to prioritize tasks according to importance to meet deadlines
- Comfortable multitasking in a fast-paced environment
- Problem-solving skills
- Technical experience with Microsoft Office
- A desire to face challenges, solve problems, and implement company goals
Compensation
$18 per hour.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
To apply, please submit resume to jobs@assaytech.com.
Our History
Assay Technology had its origin in 1981 in a small garage lab in Silicon Valley where some of us pondered how to monitor personal exposure to chemicals. With “cost-effective & convenient” as our mantra, we sought to replace inconvenient pumps and hazardous glass tubes with much smaller personal samplers that would not disrupt work and would promote ease of analysis. During the 1980s and ’90s, the industrial hygiene community (including OSHA & NIOSH) seemed skeptical that cost-effective and convenient badges could out-perform the traditional, cumbersome pump-and-tube methods. At the same time, the health care industry were early adopters of Assay’s personal sampling badges and helped us to establish our business model, which is still to integrate the most cost-effective, convenient products with seamless customer service. In the 21st century, as personal monitoring badges have become dominant in vapor sampling, Assay continues to provide a product that is smaller, more convenient, and more cost-effective than competitors.