The app is available for Apple (temporarily unavailable) and Android devices via their App stores.

Yes, you can use the app and collect data.  However, to complete a project, you have to turn off airplane mode and connect to your network.

Some Internet Explorer browser users have reported they are unable to log into the web portal.  This appears to only be an Internet Explorer issue.  Switch to Google Chrome or another browser while we address this issue.

Wrong Customer # (User ID) entered:

The user ID for the app is your customer number, not your email address.  For existing customers, the customer number is the same as the number on your reports.  For new customers, a number will be assigned to you and emailed to the email address you have entered into the app.

Wrong Password entered:

These days, we all have so many passwords and user IDs that it is pretty much impossible to keep them all straight.  Remember that passwords are case sensitive, so make sure you are entering the password correctly.  If you are having trouble, call us and we will reset your account with a temporary password.

App vs Online store

The user ID on the app is your customer number.  The user ID on the Online store is your email address.  We have good reasons for this, but people get them mixed up from time to time.

• The app is constantly getting updated with new valid badges, so it needs access to the internet from time to time.  If your device is in airplane mode, the most recently manufactured badges will not be available.  Go to the bottom of the main menu of the app and see when the last time the data tables were updated.  If it is not very recent, this is likely the issue.

• Try uninstalling and reinstalling the app.  Sometimes there can be a problem with the installation of any app.

• If you are typing the serial number in, make sure you are entering only the serial number of the badge.  The label on Assay badges have the LOT number and SERIAL number.  For example, 11A12 – AB1234.  The serial number is AB1234.  Do not enter the lot number.  Hydrogen peroxide badges are not manufactured by Assay Technology and do not follow the same format. Enter the whole number:  123456.

• Another possibility is the specific badge is not yet in the app database.  Call our customer service team.

This setting was changed to handle longer email addresses.  If you signed up with a shorter email address, but would prefer to change to your regular email, contact our customer service department.

You can edit information before you complete the project.  Completing the project will archive it and send you a completed lab request form to your email or fax.  At this point the information is locked because the app also sends your information to AT Labs for automated login.  If you need to change information after completing the project in the app, but before sending the badges, note the changes on the lab request form.  When the badges are received, your change will be noted by our staff.

Enter the start time, but leave the stop time empty.  The app will mark this badge as incomplete.  A project with an incomplete badge cannot be completed.  When you know the stop time, enter it and complete the project.

The app is designed for use with only Assay Technology badges, as a perk to our badge customers.  Sampling information for other media can be documented using our Generic Lab Request Form online.

The app does not have permission to use the camera on your device.  iPhone users need to uninstall and reinstall the app, allowing the app to use the phone’s camera.  Android users can watch this video for the fix that takes a minute or two.